论文标题
计算机说“否”：反对善解人意的对话人AI的案件
Computer says "No": The Case Against Empathetic Conversational AI
论文作者
论文摘要
情感是人类认知不可或缺的一部分，它们不仅指导我们对世界的理解，而且指导我们在其中的行动。因此，无论是舒缓还是火焰，情感都不是无关紧要的。对话AI的最新工作重点是对用户善解反应，在没有真正的基础的情况下验证和舒缓他们的情绪。这种AI辅助的情感调节可能会对用户和社会产生负面影响，趋向于仅有的一致的幸福定义为仅缺乏“负面”情绪。我们认为我们必须仔细考虑是否以及如何应对用户的情绪。
Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI has focused on responding empathetically to users, validating and soothing their emotions without a real basis. This AI-aided emotional regulation can have negative consequences for users and society, tending towards a one-noted happiness defined as only the absence of "negative" emotions. We argue that we must carefully consider whether and how to respond to users' emotions.
