论文标题

对话系统中的快速和轻巧的答案文本检索

Fast and Light-Weight Answer Text Retrieval in Dialogue Systems

论文作者

Wan, Hui, Patel, Siva Sankalp, Murdock, J. William, Potdar, Saloni, Joshi, Sachindra

论文摘要

对话系统可以从能够搜索文本语料库以查找与用户请求相关的信息中受益,尤其是在遇到没有手动策划响应的请求时。神经密集检索或重新排列的最先进技术涉及具有数亿个参数的深度学习模型。但是,让这样的模型以工业规模运行是困难和昂贵的,尤其是对于通常需要支持大量单独定制的对话系统的云服务,每个服务都有自己的文本语料库。我们报告了使高级神经密集检索系统能够在相对廉价的硬件上进行大规模运行的工作。我们将其与领先的替代工业解决方案进行比较,并表明我们可以提供有效,快速和经济高效的解决方案。

Dialogue systems can benefit from being able to search through a corpus of text to find information relevant to user requests, especially when encountering a request for which no manually curated response is available. The state-of-the-art technology for neural dense retrieval or re-ranking involves deep learning models with hundreds of millions of parameters. However, it is difficult and expensive to get such models to operate at an industrial scale, especially for cloud services that often need to support a big number of individually customized dialogue systems, each with its own text corpus. We report our work on enabling advanced neural dense retrieval systems to operate effectively at scale on relatively inexpensive hardware. We compare with leading alternative industrial solutions and show that we can provide a solution that is effective, fast, and cost-efficient.

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