论文标题

人工智能(AI)及其身份:识别AI应用程序的前因

Artificial Intelligence (AI) and IT identity: Antecedents Identifying with AI Applications

论文作者

Alahmad, Rasha, Robert, Lionel

论文摘要

在人工智能和自动化时代,机器已经接管了许多关键的管理任务。用AI系统代替经理可能会对工人成果产生负面影响。目前尚不清楚工人是否会从与AI系统的关系中获得相同的好处,这提出了一个问题:AI系统与工人之间的关系影响了工人的成果?我们利用IT身份来了解使用AI系统对工作绩效的识别影响。从理论的角度来看,我们提出了一个研究模型,并对97名MTURK工人进行了调查以测试该模型。研究结果表明,工作角色身份和组织身份是AI系统识别的关键决定因素。此外,研究结果表明,使用AI系统的识别确实会增加工作绩效。

In the age of Artificial Intelligence and automation, machines have taken over many key managerial tasks. Replacing managers with AI systems may have a negative impact on workers outcomes. It is unclear if workers receive the same benefits from their relationships with AI systems, raising the question: What degree does the relationship between AI systems and workers impact worker outcomes? We draw on IT identity to understand the influence of identification with AI systems on job performance. From this theoretical perspective, we propose a research model and conduct a survey of 97 MTurk workers to test the model. The findings reveal that work role identity and organizational identity are key determinants of identification with AI systems. Furthermore, the findings show that identification with AI systems does increase job performance.

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